NEORIS Mexico Awarded SAP Gold Certificate - Asset Display Page
May 20, 2024
In recognition of our steadfast commitment to best practices in managing SAP's portfolio of products and services for our partners and clients, NEORIS, the digital accelerator with over 20 years of market presence, has recently been awarded the SAP Gold Partner Certificate.
This certificate reflects our robust and effective execution in the delivery of managed services (SMART AMS), encompassing SAP Business Suite Solutions Operations, SAP HANA Operations, and SAP S/4HANA Solutions Operations.
NEORIS' SMART AMS solution integrates Artificial Intelligence (AI) with human expertise to resolve support issues, revolutionizing IT services by accelerating resolution times and generating significant operational efficiencies.
Through this managed application and infrastructure service model, NEORIS combines AI with outstanding results, driving substantial efficiencies in client operations. This achievement reaffirms our commitment to innovation and excellence in delivering world-class services.
Gonzalo Baldit, Global Managed Services Director at NEORIS, remarked, "Being awarded this certification ensures that the operations and business continuity that we provide for our clients meet the highest standards of quality and service. SMART AMS exemplifies how we benefit our clients, allowing them to focus on their business processes while entrusting SAP operations to NEORIS."
The SMART AMS solution offers numerous benefits, including an optimization rate of more than 90% in incident resolution times. Its automated approach resolves between 50% and 90% of support tickets, freeing resources to focus on higher-value tasks, resulting in a 20% to 30% increase in efficiency.
Our SAP practice has achieved a level of robustness that positions NEORIS as a prominent leader in the market, both in the implementation and managed service of SAP solutions.
Attaining the necessary certifications under the SAP Certification for Outsourcing Partners Program enables NEORIS to meet the requirements of our clients regarding RFIs, RFPs, and managed service requests.