Ethics and Normativity

ETHOS Line - Make a report

We encourage all our employees, stakeholders and the general public to send us their suggestions, questions / concerns and to report any alleged violation of ethics, regulations or corporate governance through the ETHOS Line, an open and confidential communication channel.

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ETHOS

Today, as a global company, NEORIS faces greater challenges than ever before. As our stakeholders demand more than just good financial results, technology and global communication have produced unprecedented scrutiny of our actions. We are expected to adhere to the highest standards of corporate behavior wherever we operate.

ETHOS, a global initiative supported by employees from various areas of the company, seeks to adopt these norms of behavior and promote activities that evolve and strengthen our corporate culture.

ETHOS was designed to help our employees integrate our ethical and regulatory standards into their daily work. ETHOS offers our employees the following benefits:

• Advice on ethics, regulations and corporate governance issues.
• Access to a range of courses related to ethics and regulations.
• Direct access to local and global corporate policies.
• Advice and tools to help them manage ethical dilemmas.
• Generate greater awareness of what any lack of behavior would imply, both personally and for the company.

Ethics

The NEORIS culture and its values are communicated clearly and quickly to our employees, stakeholders and the general public through our Code of Ethics. We are convinced that ethical behavior is a key factor in our success.

Normativity

Regulations means acting in accordance with the letter and spirit of the law, our Code of Ethics and our internal policies. At NEORIS, we must comply with all laws and policies that apply to us, without exception. The importance of this principle cannot be minimized: if we compromise on matters that we perceive as small or not very relevant, we cross a threshold that can easily lead us to more serious actions, putting both our personal situation and that of the company at risk and seriously affecting our corporate culture.

What happens if our employees report a violation of the law, our Code of Ethics, or our policies?

NEORIS has developed mechanisms and policies to investigate complaints promptly, professionally, and fairly. All investigations are confidential and may be anonymous, if the reporter wishes and applicable law permits. ETHOS Line is our institutional mechanism for submitting complaints or inquiries.

If our employees believe they have been retaliated against for making a complaint or report, they should report it immediately through the ETHOS Line.

How does NEORIS audit or review compliance with our internal policies?

Our operational risks and compliance with our policies are periodically evaluated, mainly by the Vice Presidency of Process Evaluation. Compliance with certain policies is also reviewed by legal, accounting, information security or other departments as required.

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