AMS New IT
Artificial Intelligence
applied to Managed Services
At NEORIS, we understand how today’s increasingly competitive business environment drives companies to seek innovative options aimed at improving their operational efficiency and productivity.
In the midst of ongoing challenges posed by global competition and an economic slowdown, organizations must find reliable business partners to carry out their operations while finding new ways to create value through digital products.
Our managed application and infrastructure services along with our exclusive SMART AMS model mean we can guarantee necessary efficiency and results. This lets our clients focus on their growth objectives, while we take care of their operational efficiently.
Market Analysis
30% Increase in Costs
The costs of managing applications will increase by 30%, if they are managed in a traditional way. (Gartner)
40% User Dissatisfaction
In more than 40% of situations in which users feel dissatisfied, the reason is from a delay in handling and solving the problem. (Gartner)
Our portfolio of services:
Automated Proactive Monitoring, Application and Infrastructure Management, Automated and Proactive Observability (Hybrid Operations), Asset Management, Configurations and
Applications and Infrastructure Operation
Help Desk Support, Level 2 and Level 3 Functional and Technical Support, Self-Service Enablement and Automated Resolution.
Support and Maintenance
Functional and technical support, preventive and corrective maintenance, product support and comprehensive business solutions.
IT Transformation
Evolution of Applications, New Requirements, Implementation of SERVICE NOW Solutions, DYNATRACE, Financial Management of Cloud Consumption (FINOPS) and SAP VAR Service.
This solution has a number of key components:
Our Value Diferentiation
At NEORIS, we offer a unique service that translates into tangible client benefits:
SMART RESOLUTION
Between
50% and 90%
of support tickets are resolved thanks to our automated approach.
SAVINGS ON OPEX
20% to 30%
of optimizations focused on higher-value tasks.
DEMAND REDUCTION
20%
reduction in support demand.
TIME REDUCTION
90%
optimization in incident resolution time.
Get in touch:
Gonzalo Baldit Ensignia
Global SMART AMS Practice Director
Stefano Ceravolo
SMART AMS SME & Operations
Gustavo Landa
SMART AMS Sales Director
Our SMART AMS is truly transforming the way to deliver managed services, achieving efficiencies in our client’s operations far above industry standards.