Empowering Enterprises: How Agentic AI Transforms Customer Interaction and Decision-Making - Asset Display Page

Digital Transformation
Empowering Enterprises: How Agentic AI Transforms Customer Interaction and Decision-Making

Digital Transformation
Empowering Enterprises: How Agentic AI Transforms Customer Interaction and Decision-Making
března 05, 2025
Agentic AI helps resolve tasks quickly, freeing up human effort to focus on the challenging and strategic work that propels companies forward.
Resolving Tasks Quickly for the Strategic Road Ahead
Companies face an overwhelming number of tasks vying for attention. The challenge lies in deciding what can be automated quickly and what requires dedicated human intellect and long-term strategic thought.
This is where Agentic AI proves invaluable. By automating complex tasks, it empowers humans to focus on high-level responsibilities that drive innovation and growth. The true potential of AI lies not just in automation but in augmenting human capabilities to create new values.
Understanding Agentic AI
Agentic AI systems process vast amounts of data from multiple sources, learning to handle tasks, analyze challenges and develop strategies.
Backed by insights from partners like NVIDIA, NEORIS has moved to the forefront of leveraging Agentic AI to drive innovation and efficiency. By focusing on smart task automation, we empower businesses to redirect human effort towards strategic initiatives, fostering continuous growth.
Key Applications of Agentic AI
Industries in multiple sectors are implementing Agentic AI to personalize customer service, streamline software development and even facilitate patient interactions in medical settings. Some of the most crucial areas are retail, including e-commerce website chatbots, banking, healthcare and education.
Virtual assistants and chatbots are revolutionizing customer service and engagement, enhancing user experience while reducing service costs. AI agents are used for back-office automation like data processing, reporting and summarizing documents. Process automation and decision-support agents offer real-time insights in operations in various settings. At NEORIS, we believe this is the promise of the future in improved operational efficiency through workflow automation and smart task delegation, freeing your staff to make strategic decisions so your enterprise can move forward and stay competitive. In this context, Agentic AI is transforming industries by:
- Personalizing customer service through virtual assistants and chatbots.
- Streamlining operations with back-office automation for data processing and reporting.
- Enhancing decision-making with real-time insights from process automation.
According to NVIDIA, companies using Agentic AI have seen:
- A 40% increase in customer satisfaction.
- A 30% reduction in operational costs.
Statista projects the global market for intelligent agents will surpass $50 billion by 2027, driven by sectors like e-commerce, healthcare, and customer service.
How Agentic AI Makes a Difference
You might be saying, we’ve automated processes before. However, there are several differences between traditional automation and AI-driven agents. Among these is how Agentic AI uses a four-step problem-solving process:
- Perceives: Gathers and recognizes data from various sources.
- Reasons: Analyzes data using Large Language Models (LLMs).
- Acts: Implements solutions, automating tasks or flagging them for human approval.
- Learns: Continuously improves through feedback loops.
At NEORIS, we design and implement AI solutions tailored to your needs, prioritizing organizational strategy and goals through our Speed-To-Insights and Speed-to-Value frameworks. We design with growth in mind, taking into consideration data access agility and flexibility by enabling dynamic multi-cloud data environments allowing your organization to scale and grow. This allows you to create exponential value through evergreen data governance best practices to execute Advanced Analytics, Machine Learning, and AI Solutions at scale.
Case Studies and Success Stories
A striking example is our recent success with a Mexican beverage company which used our Agentic AI process to streamline ordering. Our project targeted various business areas to develop a solution adapted to the company’s existing processes and tools. We used three different LLM processes to segment customers, predict future demand and develop specific recommendations. The highly integrated process led to an astounding double-digit sales boost for 10 major delivery routes and 86% of their distribution centers using an Agentic AI-driven “Suggested Order” feature. Through Agentic AI’s continuous learning, the numbers are set to continuously improve.
Future Outlook for Agentic AI
At NEORIS, we believe the future belongs to enterprises that can seamlessly integrate intelligent agents to enhance operational agility at every level while improving the customer experience, gaining trust and improved sales.
Trends in Agentic AI ranging from conversational AI to Adaptive Learning Agents and other processes are shaping the next wave of digital transformation. Beyond traditional industries, AI is expanding into new domains, such as spirituality and personal assistants, reducing costs for institutions and individuals alike. For example, Amazon's ongoing effort to revolutionize Alexa with generative AI demonstrates how deeply Artificial Intelligence is embedding itself into everyday life. The New York Times recently reported on AI bridging human spirituality and companionship, demonstrating its potential to influence society’s most human-centric aspects.
Partnering with NEORIS for the Strategic Road Ahead
NEORIS’ vision for the future of intelligent automation involves creating AI ecosystems that not only respond to business needs but proactively drive opportunities for innovation, creating better lives for everyone. Explore how NEORIS can help your business harness the power of Agentic AI to boost productivity and enhance customer satisfaction. Click on our website to learn more: Data, Analytics & AI.
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